Returns & Exchanges

At House of Charcoal, we want you to be completely satisfied with your purchase. If your new fashion piece isn't quite right, you can return or exchange any unworn items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all tags are still attached and the garment is in its original condition.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal and drop your package off at any authorized courier location across the UK.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund or ship out your exchange item within 5-7 business days.