Frequently Asked Questions
Everything you need to know about your House of Charcoal experience.
What is the standard shipping time for UK orders?
We offer standard delivery within 3-5 working days. Express shipping options are available at checkout for those who need their fashion fix sooner.
How do I return an item that doesn't fit?
We offer a 28-day return policy. Items must be in their original condition with all tags attached. Simply visit our returns portal to generate your shipping label.
Are your products ethically sourced?
Sustainability is at the heart of House of Charcoal. We work exclusively with manufacturers who adhere to strict fair labor practices and environmental standards.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to monitor your parcel's journey.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times and costs vary by location and will be calculated during the checkout process.